Accepting these terms
These Terms of Use (“Terms”) govern your use of the Homore website at homore.app, the PWA and any mobile application we release (together, the “Platform”). The Platform is operated by Homore (“Homore”, “we”, “us”).
By ticking to agree when you sign up, signing in with Google, Apple or another third-party account, or otherwise continuing to use the Platform, you confirm that you have read, understood and agree to be bound by these Terms, the Community Guidelines and the Privacy Policy. Using the Platform as a business also requires the Business Terms; joining the Content Creator Programme also requires the Content Creator Programme Terms. Where documents conflict, the more specific document prevails on that matter.
If you do not agree with any part of these Terms, do not sign up for or use the Platform.
You must be 18 or over. Anyone under 18 needs the consent of a parent or guardian and must use the Platform under their supervision. The Platform is not intended for children under 13.
What the Platform is
Homore is an information, community and matching platform. It helps you browse work and inspiration, organise your renovation needs, send enquiries to firms you choose, receive replies and quotes, join community discussions and use marketplace offers.
Homore is not a renovation contractor, designer, building professional, estate agent, insurer or payment escrow, and is not a party to any works, sales or service contract between users and service providers. Any works contract, payment, warranty, repair or dispute is handled directly between you and the service provider, at your own responsibility.
Quote summaries, budget matching, AI analysis, price indices, rankings, recommendations, badges and labels such as “approved” or “verified” are for reference only and are not a guarantee, endorsement, professional advice or contract.
Your account and security
You must give true, accurate and current information. You must not impersonate anyone, or create or use multiple accounts to commit fraud, evade enforcement or manipulate metrics.
Keep your password, verification codes and signed-in devices safe. You are responsible for all activity under your account. Tell us immediately if you notice unauthorised use.
Third-party sign-in services such as Google and Apple are provided independently by those third parties under their own terms and privacy policies. We only receive basic information you authorise, such as your email, name and profile picture.
You can close and delete your account at any time under Account settings › Data requests. Your data is then handled as described in the Privacy Policy.
Your content and licence
“User Content” means any text, images, video, audio, reviews, ratings, comments, posts, diaries, unboxings, portfolios, product and service information and other material you upload, publish or send on the Platform.
You keep ownership of your User Content.
For User Content you publish publicly or submit for public display, by agreeing to these Terms you grant Homore a worldwide, non-exclusive, royalty-free licence, which we may sub-license to providers who operate services for us and to media partners, to use, copy, store, reformat, crop, compress, translate, publicly display and publish that content, on and off the Platform, to operate, display, recommend, search, improve and promote Homore, including on Homore’s official social media, emails, advertising, press releases and promotional materials.
Private content (such as unsent drafts, private enquiries, private messages and original quote files) is handled only as described in the Privacy Policy and is never used for public promotion.
This licence ends when you delete the content or close your account, except for: copies others have already shared or saved; system backups kept for a reasonable period; records we must keep by law; and promotional materials made or published before deletion, which may continue to be used for a reasonable period.
To the extent permitted by law, you agree not to assert any moral rights against Homore’s reasonable use of your content within this licence.
You promise that you own or have obtained every right and consent needed to publish the content and grant this licence (including consent from people shown and property owners), and that your content does not infringe anyone’s rights or break any law.
Reviews and opinions
Reviews must be based only on your own genuine purchase or working experience and must be truthful and fair. You must not write reviews in exchange for any benefit, impersonate others, or write reviews for or at the direction of a competitor or anyone else.
Reviews, ratings, comments and other community content are the personal opinions of their authors and do not represent Homore. Homore is not the author of that content, does not verify each item, and is not responsible for it. Authors bear full legal responsibility for their reviews and statements, including liability for defamation, infringement and malicious falsehood.
Homore may, but is not obliged to, review, hide, remove, retain or restore any review or content.
Prohibited conduct
You must follow the Community Guidelines. You must not use the Platform to:
- carry out or assist anything unlawful;
- harass, bully, threaten, intimidate or incite hatred;
- defame, fabricate facts about, or maliciously attack any person or business;
- post fake reviews, inflate metrics, swap reviews or trade benefits for reviews;
- disclose anyone’s personal data (“doxxing”) or private property details without consent;
- post sexual, violent or gory content, or content that endangers children;
- infringe anyone’s copyright, trade marks or other intellectual property;
- send spam, unauthorised advertising, pyramid schemes or scams;
- impersonate any person, company or Homore;
- upload malware, interfere with or damage our systems, scrape data at scale by automated means, reverse engineer, or bypass any security, access or payment restriction;
- collect other users’ data for purposes outside the Platform.
Moderation, reporting and enforcement
You can report inappropriate content or users, and you can block any user or firm.
We review reports and aim to take initial action within 24 hours. Serious or potentially unlawful content is prioritised.
If we believe these Terms, the Community Guidelines or the law have been breached, we may, among other things: issue a warning, restrict features, hide or delete content, suspend or permanently terminate accounts, withdraw badges, rankings, rewards or offers, and report to law enforcement.
Homore has the final decision on content moderation and account enforcement. To the extent permitted by law, Homore need not give prior notice or reasons, but will usually notify affected users and offer a way to request a review.
Service providers and third parties
Interior design firms, renovation and engineering firms, merchants and other service providers are solely responsible for their information, licences and qualifications, quotes, works, products, services and offers, and for complying with all applicable laws.
Homore’s approval of a service provider is only a basic information check and is not a guarantee of its qualifications, licences, quality, financial standing or integrity. Check and judge for yourself before engaging any service provider.
The Platform may link to or use third-party websites and services (such as sign-in, payments, maps, push notifications and AI services). They are governed by their own terms and Homore is not responsible for them.
Paid services, coupons and transactions
Some features may be paid. Prices, content and conditions are as shown at the time of purchase. Unless required by law or stated otherwise, payments are non-refundable.
Marketplace products, services and coupons are provided and honoured by the relevant merchant, on the conditions stated on the relevant page.
Payments made through the Platform are processed by third-party payment services. Homore does not store your full card details.
AI and reference tools
AI quote analysis, recommendations, rankings and price reference indices are automated results that may be inaccurate, incomplete or out of date. They are for reference only and are not professional, legal, engineering, financial or other advice. Use your own judgement and consult qualified professionals where needed.
The Platform may measure use of AI features in “Tokens”. Tokens can only be used for AI features on Homore, have no cash value, cannot be transferred, and cannot be exchanged for cash or refunded. The amounts, uses and validity of the new-member pack, monthly membership Tokens and Tokens earned through community tasks are as shown on the Platform; the Platform may change prices, limits and tasks. If the related content is removed, or there is abuse or a breach of the Community Guidelines, Tokens already earned may be reversed or stopped.
AI membership
The Platform may offer AI membership plans such as “Blue-tick Pro” and “Blue-tick Pro Max”. For now the plans are free and no payment is needed. Eligibility, how a plan is obtained and the content of activities (for example joining the renovation diary, co-developing features, community contribution and social media campaigns) are as announced on the Platform, and some activities may not be open yet.
The usage counts, allowances and validity periods of each membership plan are all set by Homore and may be adjusted at any time for operational needs.
Homore has the final decision on membership eligibility, how a plan is obtained, its content and any revisions.
If an account breaches these Terms or the Community Guidelines, breaches privacy-related laws, or involves malicious attacks or defamation of others or the Platform, Homore may end that user’s membership and related benefits (including unused allowance) at any time without further notice.
Membership and its allowance have no cash value, cannot be transferred or exchanged for cash, and Homore need not refund or compensate when a membership is ended or adjusted.
Intellectual property
The Platform’s software, design, trade marks, logos, text, graphics, arrangement and other content (other than User Content) belong to Homore or its licensors. You must not copy, modify, publish, sell or use them commercially without Homore’s written permission.
If you believe content on the Platform infringes your rights, email us with enough information to identify the content and your rights.
Disclaimer
The Platform is provided “as is” and “as available”. To the maximum extent permitted by law, Homore gives no express or implied warranty about the Platform, including merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, continuous availability, or freedom from errors or viruses.
To the maximum extent permitted by law, Homore is not responsible for:
- any works, contract, quote, payment, delay, quality, warranty, property damage, personal injury or dispute between users and service providers;
- loss caused by any User Content, review, comment or private message, including loss of reputation, goodwill, business or income;
- loss of reputation, financial loss or other loss caused by anyone’s reviews, criticism, complaints or malicious attacks against a service provider or another user;
- third-party websites, services or products;
- service interruption or delay, data loss or corruption, system errors, hacking or other events beyond Homore’s reasonable control;
- any decision you make relying on AI results, rankings, recommendations, price references or other Platform information;
- any indirect, incidental, special, punitive or consequential loss.
Limit of liability
To the maximum extent permitted by law, Homore’s total liability arising from or relating to the Platform or these Terms is limited to the greater of: (1) the amount you actually paid Homore for the relevant service in the 12 months before the claim; or (2) HK$100.
Nothing in these Terms excludes or limits any liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence (such as under the Hong Kong Control of Exemption Clauses Ordinance (Cap. 71)), or affects your statutory rights as a consumer.
Indemnity
You agree to indemnify and hold harmless Homore and its personnel, agents and partners against any claim, loss, liability, penalty or expense (including reasonable legal fees) arising from your User Content, your breach of these Terms or the Community Guidelines, your unlawful conduct or your infringement of anyone’s rights.
Suspension and termination
Homore may, at its discretion, suspend or end all or part of your right to use the Platform at any time, in particular if you breach these Terms, the Community Guidelines or the law, or where needed to protect other users, service providers or the Platform.
You may stop using the Platform and close your account at any time. Clauses on intellectual property, content licence, disclaimer, limit of liability, indemnity and governing law survive termination.
Changes and final decision
Homore reserves the right to change, update, supplement or replace these Terms, the Community Guidelines, the Business Terms, the Content Creator Programme Terms and any other Platform policy at any time.
For material changes we will give at least 7 days’ notice on the Platform or by email before they take effect; changes needed for legal, security or anti-abuse reasons may take effect immediately. Continuing to use the Platform after a change takes effect means you accept it. If you do not agree, stop using the Platform and close your account.
To the extent permitted by law, Homore has the final decision on the interpretation of these Terms and Platform policies, Platform features and operation, content moderation, handling of reviews, rankings and recommendations, account enforcement, rewards and offers. This does not affect your statutory rights or your right to seek legal remedies.
Homore may change, suspend or discontinue any part or feature of the Platform at any time.
App stores
If you download a Homore app from the Apple App Store or Google Play, the following also applies:
- these Terms are between you and Homore only; Apple or Google is not a party and is not responsible for the app or its content;
- Apple has no obligation to provide any maintenance or support for the app;
- if the app fails to conform to any applicable warranty, you may notify Apple to refund the purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation for the app;
- Apple is not responsible for addressing any claim by you or a third party relating to the app, including product liability, failure to meet legal or regulatory requirements, and consumer protection claims;
- if a third party claims the app infringes its intellectual property, Homore, not Apple, is responsible for its investigation, defence, settlement and discharge;
- you represent that you are not located in a country subject to a US Government embargo or designated as “terrorist supporting”, and are not on any US Government list of prohibited or restricted parties;
- Apple and its subsidiaries are third-party beneficiaries of these Terms and, once you accept them, may enforce these Terms against you as a third-party beneficiary.
You must also follow the App Store or Google Play usage rules.
Governing law and general
These Terms are governed by the laws of the Hong Kong Special Administrative Region. The parties will first try to resolve any dispute amicably by email; unresolved disputes are subject to the exclusive jurisdiction of the Hong Kong courts.
If any part of these Terms is held invalid or unenforceable, the rest remains in effect. Homore’s failure or delay in exercising any right is not a waiver of it. Homore may transfer its rights and obligations under these Terms to an affiliate or business successor.
These Terms are published in Chinese and English. If the versions differ, the Chinese version prevails.
Contact us
Operator: Homore. For questions about these Terms, reports or review requests, email homore.hk@gmail.com.